1. Consent

By accessing our website, requesting our services, applying for a job with us and/or submitting your personal data to us through any means, you consent to your personal data being collected, disclosed, used, stored or otherwise handled as set out in this policy.

2. What types of personal data and information are gathered by us?

The personal data we collect may vary depending on the services you require, as well as any legal, contractual, or reporting obligations we may have. Some examples of the information we may collect include, but are not limited to:

    • Name
    • Contact details
    • NRIC / FIN number, which we are required to submit to Singapore’s Ministry of Manpower (MOM)
    • Skills and abilities
    • Qualifications
    • Accreditations
    • Employment history
    • Results from aptitude, psychological, and/or psychometric assessments
    • Referee opinions
    • Feedback from others regarding your work performance
    • Information about incidents that occurred in the workplace.

As a general rule and in support of the Tripartite Alliance for Fair and Progressive Hiring Practices (TAFEP), we do not collect information relating to your age, gender, race, religion, marital status and family responsibilities or disability.

3. What is the purpose of collecting your personal data?

We gather your personal data to:

    • Deliver our services to clients and candidates.
    • Handle your requests, questions, or grievances.
    • Conduct assessments for clients seeking to fill positions on their behalf.
    • Notify you about potential job opportunities, relevant candidates, and/or events, products, and services that may interest you (with your consent).
    • Provide payment to you (if you are engaged as an employee or contractor).
    • Comply with any relevant contractual, legislative, filing, and/or reporting obligations.

4. In what ways do we obtain personal data?

There are various ways in which we may collect your personal data, including:

    • Interacting with us in person, over the phone, through mail, fax, email, via our website, or any other means of communication.
    • Applying for job positions that we have advertised.
    • Providing us with your CV.
    • Additionally, we may acquire personal data from third-party sources such as your referees, our clients, your current and/or previous employers, educational institutions, associations, or other organizations.

If you are providing us with personal data about another individual, you must:

    • Inform that person that you will be providing their personal data to us, and that we will be handling their personal data in accordance with this Privacy Policy.
    • Provide a copy of this Privacy Policy (or direct them to it).
    • Confirm that you have obtained that person’s consent to provide their personal data to us.

5. How do we gather information through our website?

Similar to other websites, we utilize cookies to collect anonymous information, such as:

    • Date and time of your visit
    • Number of visitors to our website
    • How visitors are utilizing our website
    • Pages that receive the most or least views

We utilize this data to help enhance our website, and it cannot be used to identify individuals or their browsing activities. If you prefer not to accept cookies, you may adjust your browser settings accordingly.

6. How do we maintain the accuracy and currency of your personal data?

We make every effort to ensure that the personal data we collect and disclose is accurate, complete, and up-to-date. For this purpose, we may reach out to you periodically to verify that your personal data is still accurate. Nonetheless, we kindly request that you promptly inform us of any changes to your personal data, so that we can ensure its accuracy.

7. How do we ensure the protection of your personal data?

We adhere to GDPR regulations and maintain our database in secure computer storage facilities, with robust security measures in place to prevent unauthorized access, modification, loss, misuse, or disclosure of data. These measures include:

    • All data transmission to and from our computerized database is encrypted.
    • Our database requires a login and password for access.
    • Access to our database is restricted to authorized personnel only.
    • Strong passwords are mandatory, and all users are required to change their passwords periodically.
    • Our staff is trained to handle personal data with the utmost care, and any breach of privacy is met with disciplinary action, depending on the severity.
    • All staff is bound by a confidentiality agreement concerning our company and customer information.

8. For how long will we retain your personal data?

We will dispose of your personal data in a secure manner as soon as it is no longer required or upon your request. We do not retain personal data for a longer period than necessary.

9. Do we transfer your personal data to other countries?

As a global company, we may transfer your personal data to our clients, candidates, and/or employees who are located in countries outside of your own. However, we will take reasonable measures to ensure that the overseas recipient adheres to the Personal Data Protection Act and this policy.

We recognize that privacy laws may vary among countries. Nonetheless, we will implement appropriate measures to ensure that your personal data is protected and processed in compliance with the relevant legal requirements and this Privacy Policy.

10. Amendments to Privacy Policy

We may update or change this Privacy Policy periodically to ensure compliance with applicable laws and industry standards. Please check our policy regularly for any updates. We will notify you of any material changes to the policy by posting a notice on our website’s homepage. By continuing to use our services or provide personal data after any such changes, you are deemed to have accepted the revised Privacy Policy.